Easy Ordering & Returns

1. On-line Using Our Website
2. Order By Phone - Call Us Toll Free at 1-855-55-EPEST (37378) or Dallas, Texas area direct at 214-341-4106

For the easiest ordering, use our convenient online shopping cart system. It's easy and simple and uses the latest secure Internet ordering with your major credit card.

We cannot accept C.O.D. orders. If you prefer to mail in your payment, please enclose a check or money order for the full purchase amount. Your order will ship when the funds clear. Please do not send cash.

Your order will be processed as soon as we receive it. UPS and FedEx pickups will be at our warehouse at approximately 4:00 p.m. CT. If we receive your order before 3:00 p.m. and it is in stock, it will be shipped that day.

Secure Online Credit Card Processing By Authorize.net

When you place your order with ePestSupply you can rest assured that your payment information is not stored or archived on our servers.  In compliance with PCI Security Standards Council guidelines, your information is transmitted directly to Authorize.net, our payment gateway provider.  Credit card merchant services are provided by TSYS, a Global Payments Company.  In addition, we will never sell or share any of your information with any other company.  We also promise not to spam you with unsolicited emails.  Review our Privacy Policy here.

Invoicing / Payments By PayPal

We do not have a PAYPAL payment link on our website.  You must call us at 1-855-55-EPEST (37378) during business hours (8:30 a.m. to 4:30 p.m. Monday through Friday CT). We will take your order over the phone and send you a PayPal payment link.  Our online shopping cart does not accept PayPal. You must call us so we can send a payment link.

How To Use The Online Shopping Cart (Online Ordering System)

When you see on item that you would like to order, simply point and click the Add To Cart button. Our shopping cart system then automatically takes you to that items page where all the available information about that item is stored. If you are sure that you want to purchase that item, then click the Add To Cart button again. That item is then stored in your online shopping cart. The online shopping cart is very similar to a regular shopping cart in your supermarket. Your online or "virtual" shopping cart holds all the products you have chosen until you are ready to check out.

When your shopping cart appears, you can either remove your items, recalculate your order or continue shopping by pointing and clicking the Shop More button.If you are ready to check out, proceed directly to the checkout counter by pointing to and clicking the Checkout button. You can choose to pay with Paypal or you can choose to pay with regular credit cards or electronic checks. At this point, you will need to fill out the order form. Please make sure that you double-check everything, especially your shipping address. When you have completely filled out the order form, and everything is double-checked, you then point and click the Checkout Button. At any time you can view the contents of your virtual shopping cart by pointing and clicking on the Shopping Cart link located at the top and bottom of each page. If you are ready to check out at any time simply point and click on the Check Out link located at the top and bottom of each page.

That's it ! Your order is sent to us electronically, and you will receive an email confirmation about your order. And your order will be shipped the same day if it is received before 4:00pm CST.

*Free Standard Shipping Terms

Free Standard Shipping means that ePestSupply will ship the package at our discretion. Orders under 10 lbs are generally shipped by United States Postal Service Priority Mail, and orders over 10 lbs are generally shipped by UPS or FedEx Ground. However, this is not always the case, and our chosen method can depend on the type of product (ORM-D), size, weight, and cost. Outbound shipping charges are included in the cost of the order.  

SmartPost and SurePost are pickup services provided by UPS and FedEx. USPS will deliver SmartPost and SurePost packages to the final destination. This service allows delivery to PO Boxes and Military APO and FPO destinations. SmartPost and SurePost are also available for Alaska, Hawaii, and the US Territories. Regular shipping charges apply to these areas.

Due to oversized packaging, some products may be charged an additional shipping fee. Variations in packaging sizes, Dimensional weights, etc., may also require additional charges to cover shipping costs. ePestSupply reserves the right to charge additional fees or cancel any orders that are outside of normal and customary shipping fees.

Returns (within 60 days of purchase) and money-back guarantees will be refunded the purchase price less outbound and return shipping costs.  

Free Shipping does not include delivery outside of the lower 48 United States.

Free shipping means that shipping charges are included in the total cost of the order.

Signature Confirmation and DoorStep Drop-Off Policy

By placing your order with ePestSupply, and unless otherwise specified, you are agreeing to what is called a "doorstep drop off," which means that if no one is available to receive your shipment, it will be left at the shipping address you specify at the front door or location you specify doorstep unless you specify signature confirmation.  In some cases, due to the amount or size of the order, ePestSupply will automatically specify signature confirmation.

What if my package was not delivered or stolen?  UPS and USPS deliveries to your property are protected under federal law. If your package was delivered to your address but is missing or cannot be found, here's what to do -

1) Check all doorways, entrances, garages, etc. Also, check behind shrubs and other hidden areas.
2) Check with neighbors and see if they received it.
3) Call your nearest UPS or USPS office and ask them to verify your shipping address.
4) Ask if your package is still on the delivery truck and the expected delivery date.

What I think my package is stolen? If your package was delivered and cannot be found within 7 days of the delivery date, you must contact ePestSupply and notify us that the package cannot be found. ePestSupply will then contact the shipping carrier to verify all available information. If the package was delivered and the shipping address information is correct, within 7 days of the delivery date, a police report must be filed with your local police. A copy of this report must be sent to ePestSupply within 20 days of the delivery date. This is per Major Credit Card merchant fraud policies.

ePestSupply does not automatically re-ship or refund stolen or missing packages and assumes no responsibility.

If the carrier is able to provide a picture verification of the package at your location, ePestSupply assumes no responsibility for missing packages.

Here is what we recommend AND for your protection -

1. Do not have any packages shipped to your home if you are not going to be home to accept the package.
2. Have packages shipped to your place of work or business where you can receive them.
3. Do not leave any packages unattended on your doorstep, porch or with people that you do not know.
4. Have packages shipped to your local post office or Fedex center where you can pick them up.

Guaranteed Delivery

For your protection and ours, signature confirmation may be requested to receive certain orders, especially large orders over $250.00. Guaranteed Delivery is available by calling us toll-free at 1-855-553-7378 before your order ships.

International orders and orders to Hawaii, Alaska, Puerto Rico, US Marshall Islands or any other US territory or state will be shipped via USPS, UPS or Fedex. USPS delivery fees to these areas are generally more economical than UPS or Fedex. If you are interested in shipping costs for these services, we will calculate the shipping charges for you. Simply Contact Us for more information.

ePestSupply reserves the right to increase or decrease shipping fees and will work to find the most economical means of delivery. Special attention will be given to any order outside the continental United States.

International Orders

Due to Canadian and Australian import restrictions and revised laws on pesticide registrations, ePestSupply no longer ships United States EPA Registered Products to those countries.

For all other international orders, we offer UPS, FedEx Worldwide Express, DHL, and several International shipping and freight forwarding services. Our shopping cart system cannot automatically calculate shipping costs for these services. If you are an international customer and want to place an order, please contact us for shipping rates. We will be happy to assist you.

In most cases, USPS is the preferred International shipping method. The charges are generally less, and the delivery time is the same. For shipping costs for these services, please e-mail your request. ePestSupply will prepare a quote for your merchandise, complete with shipping charges and estimated delivery times. Shipping charges are based on weight, dimensional weight, and destination. The point of origination is Dallas, Texas, USA, zip code 75238.

Customers are responsible for all duties and taxes that apply to international shipments. International orders must be paid in U.S. funds and ePestSupply must have a signed order confirmation before shipping.

To calculate the monetary exchange rate in US Dollars, click here

Easy Returns - 60 Day No Hassle Return Policy

Easy Returns - If your merchandise is defective or damaged upon delivery, contact us immediately at 1-855-55-EPEST (37378).  If the product is defective or damaged, ePestSupply will offer either a full refund or exchange for like products.  In the event the product is no longer available or discontinued, we will offer a store credit or refund, whichever you choose.  ePestSupply will pay for all outbound and inbound shipping costs associated with damaged or defective products.

If you decide the product you purchased is no longer needed or you do not want it for any reason, return it to us within 60 days of the date of purchase, postage PREPAID by you. ePestSupply will not be responsible for shipping costs associated with products that are not wanted or needed.  If we do not receive the product or it is damaged in return transit, ePestSupply will not be responsible.  UPS, FedEx, and USPS all offer insurance on packages. We recommend that you take every precaution to ensure that the return package is insured and received by us.  

We will refund your purchase price up to 60 days after your purchase with the following exceptions -

1.  The product is unused and/or unopened.  Opened and used products are not eligible for full refunds.  If we receive your returned product and it has been used /opened, at ePestSupply's discretion, we will give you a full, partial, or prorated refund.  The product must be in original packaging and resellable condition to be considered for a full refund. 

2. Special-order products are not eligible for full refunds. If we special-order any product at your request, ePestSupply will not accept returns unless the product is damaged or defective.

3. Electrical products of any kind are not returnable unless authorized by ePestSupply. Ultrasonic and animal-repelling electronic products are also not returnable.

Credit card refunds are issued immediately upon receipt of the returned item. Please allow up to 15 days for refund checks if you have paid by check or e-check. Refunds can also be issued through PayPal if you have a PayPal account.

Money Back Guarantee

ePestSupply guarantees that our products are of professional and/or retail quality and that they are "as described" on the product information page. The results you obtain from using any product are directly related to how that product is mixed and applied. You can expect satisfactory results if you follow the label directions and use proper application and/or techniques. Most pest infestations are the result of the pest laying eggs, birthing young, and propagating over a period of time. Total elimination of most pest infestations will not happen with 1 treatment or application and usually require repeated treatments to overcome the "birthing cycle", stop the "egg laying process", etc. This is why professional pest control companies offer a treatment program that consists of initial and follow-up treatments to eliminate pest infestations totally.

There is no guarantee that the product you purchase will eliminate all pests or pest infestations. 100% Money Back Guarantee orders will be refunded the purchase price of the product, less outbound and inbound shipping costs. 

Price Match Guarantee

We will match any price advertised through most retail websites* including shipping charges*

ePestSupply guarantees that if you find the price cheaper at any online retail website*, including shipping charges, we will match the price or in some cases, beat it. Our prices include shipping, and are the final price that you pay.

ePestSupply does not match prices with eBay, Amazon, DoMyOwn, or other manufacturer or direct-selling websites. We also do not match prices on special order, closeouts, seconds, refurbishments, scratch and dent, or seasonal products. All prices must include shipping costs as a final price. All price matches are at the final discretion of ePestSupply.

Order Verification By ePestSupply

Orders placed online through the ePestControl.com shopping cart may not be accepted by ePestSupply.  In certain instances, order combinations, number of items purchased, weight, size, delivery address, and other variables may make it difficult for ePestSupply to ship or deliver the order.  All online orders will be verified before shipping and are at the discretion of ePestSupply, even though the order may have been processed and accepted by the ePestControl.com website. 

Due to merchant credit card policies and rules, refunds will automatically be issued before customers are notified of canceled orders. In certain cases, purchasers may be given an alternative to placing a new order.

Sales Taxes

Texas law requires that we collect 8.25% state and local tax on all merchandise shipped to addresses within the State of Texas.

CHECK - electronic check processing - (10-14 day hold until funds have cleared)

As an added convenience, ePestSupply offers check payments by through Paypal®. This payment method allows customers to pay with a regular checking account drawn on a US Bank. When processing your payment by regular check, Paypal captures the bank routing number and the account number and encrypts this information. A hold for the funds is then placed on ePestSupply account with Paypal until the funds clear. Paypal then notifies us when your payment is clear and that the order is approved for shipping. The average amount of time that this takes is 10-14 business days.When the funds are released by Paypal, we will process your order and notify you that your order has shipped. ePestSupply will not automatically notify you of the status of your order unless the funds have been declined. In the event the funds have been declined, we will contact you and try to arrange another form of payment. For fastest processing, payments for orders can be made with a regular credit or debit card either over the phone or online.

Customer Service

We strive for top customer service. All of our specialists are here to serve you quickly and to your complete and total satisfaction. If you need assistance with your order or have questions, please email us at Contact Us or call us Toll Free at 1-855-55-EPEST. Please call between 9 am and 5 pm, Central time, Monday through Friday. Emails will be answered during normal business hours. If your email is received after hours, it will be answered the next business day.If you are not totally satisfied with us in any way, please contact Ron Dawson, President and CEO Toll Free at 1-855-55-EPEST (37378).

Holiday Hours

So that our employees may spend holidays with their families, our phones will not be staffed on New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.